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為日常添一份平靜｜加入 LINE好友 領取免運禮

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Return Policy

We hope every product you receive brings comfort and peace of mind.
Below is Do Not Disturb’s return and exchange policy.


1. Eligible Return/Exchange Conditions

Please contact us within 7 days of receiving your order if:

• The product arrives damaged or defective
• You received an incorrect item
• The packaging is significantly damaged and affects use
• There is any abnormality with the product

2. Non-returnable Items

We are unable to accept returns under the following conditions:

• The product has been opened or used
• Exceeds the 7-day cooling-off period (this is not a trial period)
• Returns due to personal preference (taste, scent, texture, etc.)
• Incomplete, missing components, or damaged packaging
• Free gifts or bundles are not returned in full

3. How to Request a Return

Please provide the following information via email or our official LINE:

  1. Order number

  2. Description of the issue

  3. Photos or videos of the product

We will reply within 1–3 business days.

4. Refund Method

Refunds will be issued using the original payment method.
For credit card payments, the amount will be credited back to your card.

5. Shipping Costs

• For product defects or incorrect shipments → We cover all return and reshipping costs.
• For returns due to personal reasons → Customers are responsible for return shipping.


If you have any questions, feel free to reach out.
Thank you for choosing Do Not Disturb — may your nights be calmer and more restful.